Overview

VBS Sound Labs respects your privacy. This policy explains how we collect, use, and protect information when you browse our website, create an account, place an order, download a digital product, or contact support.

Information We Collect

• Account and order details such as name, email address, billing details, purchased products, and download history.
• Payment status and transaction references from our payment providers. We do not store full card numbers on our website.
• Support messages, device or keyboard model details, and any files or screenshots you choose to send for troubleshooting.
• Basic technical data such as IP address, browser type, pages visited, cookies, and security logs used to keep the store reliable and protected.

How We Use Information

We use your information to process digital orders, provide download access, deliver purchase emails, maintain customer accounts, respond to support requests, prevent fraud or misuse, improve our products, and meet legal or tax obligations.

Cookies And Analytics

Our website may use cookies for account login, cart and checkout functions, security, performance, and analytics. You can control cookies through your browser, but some store features may not work properly if required cookies are blocked.

Sharing Information

We only share information with trusted services needed to run the store, such as hosting, payment processing, email delivery, analytics, fraud prevention, and legal compliance providers. We do not sell your personal information.

Data Retention And Security

We keep order, account, and support records for as long as needed to provide downloads, support customers, protect the store, and meet business or legal requirements. We use reasonable safeguards, but no online service can be guaranteed completely secure.

Your Choices

You may contact us to request access, correction, or deletion of your personal information where applicable. Some order records may need to be retained for legal, accounting, security, or dispute-resolution purposes.

Contact

For privacy questions, contact us through the support options on our support page.